Applying user centred design to Archives

  • Michael Smith City of Sydney, Sydney, Australia
  • Janet Villata City of Sydney, Sydney, Australia
DOI: https://doi.org/10.1080/01576895.2020.1798790
Keywords: Word, user-centred design, systems design, archives, metadata

Abstract

The City of Sydney adopted a user centred design approach to transform its archives systems and processes to meet user needs. Key to the transformation was a project to design and implement a new archives management system, complete with digital preservation functionality and a publicly accessible user portal. This paper examines tensions between archival practice and the user experience, and what actually happens when the user is placed at the centre of design initiatives.

Published
2020-09-02
How to Cite
Smith M. and Villata J. (2020) “Applying user centred design to Archives”, Archives & Manuscripts, 48(3), pp. 239–249. doi: 10.1080/01576895.2020.1798790.
Issue
Vol 48 No 3 (2020)
Section
Reflection articles

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